The sale of products made on the www.eudermicalab.it website is governed by these General Conditions of Sale.
Please read carefully these terms and conditions of sale before your purchase. The forwarding of the purchase order implies the full knowledge and express acceptance of the aforementioned general conditions of sale. You must print and keep these conditions at the time of purchase.
1.1 These General Conditions of Sale have as their object the sale of cosmetic products made online through e-commerce service on the website www.eudermicalab.it. The main features and the prices of the same (including any additional cost) are clearly indicated directly on the site.
1.2 The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.
2.1 The products are sold directly by the company Eudermica Lab Sas by Stefania Perisi & C, with registered and administrative offices in via Asproni 15 in Alghero – VAT number 02497930905, and henceforth referred to as Seller.
For any information request, you can contact the customer service by email at the following address: [email protected], by phone at the numbers +39 079 998405 | +39 079 998456 or by mail to Eudermica Lab s.a.s. by Stefania Perisi & C., Via Asproni, 15 Loc. La Scaletta 07041 – Alghero (SS – Italy).
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on www.eudermicalab.it and do not regulate, however, the provision of services or the sale of products by subjects other than the Seller that are present on the site through links, banners or other hypertext links. Before sending orders and purchasing products and services from parties other than the Seller, we suggest checking their terms of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The offers of products on the www.eudermicalab.it website are aimed at adult customers.
By placing an order through this website, you guarantee us that you are over 18 years of age and have the legal capacity to enter into binding contracts.
2.5 The Customer is forbidden to enter false names, and / or invented, and / or fancy, in the online order procedure and in further communications. The Seller reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
2.6 Accepting these Conditions of Sale, moreover, you exonerate the Seller from any responsibility deriving from the issue of incorrect tax documents due to errors in the data provided by you when placing the online order, being yourself as a customer l only responsible for their correct insertion.
3. SALE THROUGH ELECTRONIC COMMERCE SERVICE
3.1 An online sales contract means the distance contract concerning the sale of movable goods (hereafter products) stipulated between you, as a Customer, and Eudermica Lab Sas, as Seller, as part of a service of electronic commerce organized by the Vendor which, for this purpose, uses the remote communication technology known as the Internet.
3.2 To conclude the purchase contract of one or more Products, you will have to fill in the order form in electronic format (hereinafter order) and send it to the Seller through the Internet by following the relative instructions.
3.3 Although Eudermica Lab Sas constantly adopts measures aimed at ensuring that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the characteristics techniques and color resolution features of the computer you use. As a consequence, the Seller will not be responsible for the possible inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely illustrative.
3.5 Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form through the Internet, subject to verification of the correctness of the data relating to your order.
3.7 The languages available to conclude the contract with the Seller are Italian and English and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will process your order for its processing.
4. EVASION OF THE ORDER
4.1 With the transmission through the Internet of the Order, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale.
4.2 Once the contract is concluded, the Seller will send you, by e-mail, a Confirmation of the Order, containing a summary of the information already contained in the Order.
4.3 It remains the possibility, on the part of the Seller, before sending the Order Confirmation, to request you via e-mail or on the phone indicated by you, further information with reference to the Order sent by you via the Internet.
4.4 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Vendor has not processed your order specifying the reasons. In this case the sum previously committed to the customer’s payment means will be disengaged.
4.5 If the products presented on the website are no longer available or on sale after sending the order, it will be the Seller’s responsibility to inform you promptly and in any case within thirty (30) working days from the day following that in which you have transmitted your order to the Seller, any unavailability of the Products ordered. In this case the sum previously committed to the customer’s payment means will be disengaged.
4.6 The Seller undertakes to deliver the ordered products to the Customer no later than 30 days from the date of conclusion of the contract.
4.7 Each sale made by the Seller through the online sales service may concern one or more products, without quantity limit for each item.
4.8 Eudermica Lab reserves the right to refuse orders from a customer with whom there is a legal dispute regarding a previous order. This applies equally to all cases in which Eudermica Lab deems the customer unfit, including, but not limited to, the case of previous violations of contract conditions for online purchase on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.
5. SALE PRICES
5.1 Unless otherwise stated in writing, all prices of products and shipping costs and delivery indicated on the website and in the Order are to be considered VAT included and expressed in Euro. The validity of the indicated prices is always and only the one indicated by the website when the Order is transmitted via the Internet. Product prices and shipping and delivery costs may vary without notice. Then make sure of the final sale price before submitting the relevant Order.
5.2 All products are shipped directly from Italy. The prices of products and shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs related to customs duties and related taxes, not previously calculable, if the shipment takes place in countries where the current legislation provides for import charges. In this case, the existence of any additional costs indicated above will be clearly mentioned during the insertion and revision of the Order, provided that the precise amount of these costs will be communicated by the Carrier to the Customer at the time of delivery of the products.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.
6. PAYMENT METHODS
For the payment of the price of the products and the relative shipping and delivery costs you can follow one of the methods indicated in the order form of the website www.eudermicalab.it and which are summarized below.
6.2.1 If you have a Paypal account, Eudermica Lab gives you the ability to make payments using directly email and password with which you registered on www.paypal.com. You can also pay with your credit card if you do not have an active PayPal account.
6.3.1 You can pay your order directly to the courier who will deliver the products to you, in cash.
6.4 Bank transfer
6.5 At no time during the purchase process Eudermica Lab is able to know the information related to your credit card (for example, the credit card number or the date of its expiration), transmitted via a secure connection by encrypted protocol directly to the site of the person who manages the electronic payment (bank or Paypal). No computerized archive of the Seller will keep such data.
6.6 In no case may the Seller be held responsible for any fraudulent and improper use of credit cards and prepaid cards by third parties.
7. SHIPPING AND DELIVERY OF PRODUCTS
7.1 Each package sent contains or may contain:
– i / the ordered products / o;
– the relative transport / invoice document;
– accompanying documentation required based on the country of dispatch;
– information and marketing material.
7.2 Customer home delivery
7.2.1 The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping. Consult the Shipping section for additional information on costs, delivery times and methods and countries served.
7.2.2 Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to detect and note exactly the same by the courier and reject the delivery. Otherwise the possibility of asserting your rights in this regard will expire.
8. RIGHT OF WITHDRAWAL
8.1 Only if the Customer who signs the contract is a Consumer (meaning any physical person acting on the site for purposes unrelated to any business or professional activity), will have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and different from the Carrier, acquires physical possession of the goods. The term is considered respected if the Customer sends back the goods before the expiry of the 14-day period. We remind you that, as required by current legislation, the right of withdrawal is excluded and can not therefore be exercised in case the products you have purchased have been customized on your explicit request at the time of placing the Order.
8.2 To exercise the right of withdrawal you have the following possibilities:
8.2.1 By accessing the Return Form within the term of 14 (fourteen) days from the date of receipt of the Products, you can inform us of the intention to withdraw from the contract, indicating which Products will be returned.
8.2.2 As an alternative to the above, you may also submit any other explicit declaration of your wish to exercise the right of withdrawal.
8.3 When completing the Return Form you will receive all the information necessary for the return of the products.
8.4 The right of withdrawal is subject to the following conditions:
– the returned products must be returned in their entirety and not on parts or components of them even in the case of kits;
– the returned products must not have been used or damaged;
– returned products must be returned in their original packaging;
– the returned products must be sent to the Seller in a single shipment.
The Seller reserves the right not to accept products of the same Order returned and sent at different times.
Returned products must be delivered to the carrier within fourteen (14) days from the date you received the products;
in the event that the Vendor, with the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than what would normally be done by buying them individually (eg 5 × 4, 3 × 2 etc.) , the right of withdrawal may also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the individual product. In all other cases (eg combined sales, premium transactions, etc.) the right of withdrawal can be exercised only with the return of all the Products object of the purchase, thus excluding any partial exclusion.
8.5 If the right of withdrawal is exercised by you in accordance with the previous conditions (paragraph 8.4), the Seller is required to reimburse the sums paid by the customer no later than 14 days from the day on which he was informed of your decision to exercise the right of withdrawal, provided that the Seller has already received the return of the goods or that you provide the Seller with proof of having already provided for the shipment of the goods. The Seller will use the same payment method used by you for the initial transaction for re-crediting, unless you explicitly ask the Seller to use a different medium and the latter consents to it. By way of example and not exhaustive, the repayment terms that can be used are the following: credited to your credit card or your PayPal account, bank transfer to your account, etc.
8.6 In case of withdrawal, the only expenses charged to you will remain the initial shipping costs of the purchased products. All other expenses will be reimbursed by the Seller, including the costs of delivery of the returned goods as a result of the exercise of the right of withdrawal (with the exception of additional costs resulting from your choice to use a different and more expensive delivery method than the standard delivery type offered by the Seller).
8.7 Eudermica Lab undertakes to also bear the initial shipping costs of the products exclusively in the event of damage to them due to transport or errors in shipping by the Seller himself. Only in these cases, the Seller will also refund the amount you paid as shipping costs. The Seller will send an express courier to collect the product at the address indicated by you.
8.8 For the return you must use only the Courier indicated by the Seller in the Return Form Online: in this way you will not have to make the first payment of the costs charged to return the products purchased because this payment will be made, on your behalf, directly from the Seller. Subsequently, the Seller, except for the provisions of the previous point 8.7 and for cases of restitution due to a defect of the product, will deduct from the refund due to you a lump sum amount equal to the cost previously incurred for shipping and delivery to your home. of the purchased products or shipping costs normally foreseen for the delivery country. Moreover, from the moment of the return of the purchased products to the forwarder indicated by the Seller in the online return form, the Seller will release you from any liability in case of loss or damage of the products during transport.
8.9 In the event that the option of delivering products to one of the affiliated sales outlets has been made available at the time of completing the online return form, you can return the Products directly to an agreed sale point of the Seller. In this case you will be reimbursed, in addition to the price paid for the purchase, also the shipping costs previously incurred by you for the delivery of the Products purchased. From the moment of the return of the products to the point of sale, the Seller exempts you from any responsibility in case of loss or damage during transport.
8.10 In case of exercise of the right of withdrawal, the Seller will provide the corresponding refund, within 30 days from the date of receipt by the same of the returned Products according to the methods indicated above, by crediting the amount to be refunded with the same payment methods chosen by you at the time of the Order.
8.11 In the case of exercising the right of withdrawal without complying with the methods indicated above (eg after more than 14 days required by law, or without having filled in the online return form, etc.), the Seller will re-send the Products again purchased by charging for additional shipping costs.
8.12 The right of withdrawal can not be applied in the case of customized products upon your explicit request at the time of insertion of the Order.
9. WARRANTY OF NON CONFORMITY PRODUCTS
9.1 The Seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has stipulated the contract as a Consumer (meaning any physical person acting on the site for purposes unrelated to any business or professional activity), this warranty is valid on condition that both conditions are respected indicated below:
a) the defect appears within the period of validity, referred to the product in its entirety and indicated on the package, from the date of delivery of the products;
b) the Customer presents a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was acknowledged by the latter;
c) the Online Return Form is completed correctly.
9.3 In particular, in the event of non-compliance, the Customer who has concluded the contract as a Consumer will be entitled to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract with respect to the disputed assets and the subsequent restitution of the price.
9.4 All return costs for defective products will be borne by the Seller.
For any information request, the Eudermica Lab team is at your disposal and can be contacted at the following email [email protected] or at the following address: Eudermica Lab Sas by Stefania Perisi & C, Via Asproni, 15 Loc. La Scaletta – 07041 – Alghero (SS – Italy)
11. CUSTOMER COMMUNICATIONS
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at registration, with the possibility to download the information on a durable medium in the ways and within the limits provided by the Site.
12. TREATMENT OF SENSITIVE DATA
13. APPLICABLE LAW, DISPUTE RESOLUTION AND JURISDICTION
These General Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes concerning and / or consequent to them must be resolved exclusively by the Italian jurisdiction. In particular, if the Customer holds the status of Consumer, any disputes must be resolved by the court of the place of residence or residence of the same according to the applicable law or, at the consumer’s choice in case of action taken by the consumer, by the Court of Cagliari. If the Customer acts instead in the exercise of his business, commercial, craft or profession, the parties consensually establish the exclusive jurisdiction of the Court of Cagliari.
14. MODIFICATION AND UPDATE
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.eudermicalab.it and in relation to purchase orders submitted after that date.